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MasterMyDomain

Contributor II

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213 Messages

Sunday, June 6th, 2021

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Cannot find call history in phone tools.

The Cox Account menu looked different this morning and now I cannot find the call history.  Does anybody ever check their work after changing things?

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4 years ago

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MasterMyDomain

Contributor II

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213 Messages

4 years ago

Found it.  From the opening menu go to manage services & equipment, then phone, then helpful tools, then settings.  Why is it under settings?  And why don't you let us know when you move stuff where you moved it to?  And why not just a drop down list under Phone that lists every possible place you can go in the Phone section.  Does somebody get paid for each click and page down.  

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bearone2

Contributor III

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1.5K Messages

4 years ago

i find "call history" on the homepage when i login!!

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Bruce

Honored Contributor III

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5.7K Messages

No you don't.

4 years ago

MasterMyDomain

Contributor II

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213 Messages

Last year CurtB suggested creating a shortcut to the Call History so I just tried that and it worked.  When the login screen comes up I login and Cox opens with the Call HIstory screen.  I forgot that I had done this a few years ago and it stopped working after Cox made some changes. 

4 years ago

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bearone2

Contributor III

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1.5K Messages

oh yes i do! i'd post an imgur pic but don't want to show a few other items on the page.

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Oh, no you don't!  My browser can't access imgur because it's old.

4 years ago

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bearone2

Contributor III

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1.5K Messages

get a new computer oldtimer!!

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

4 years ago

Our Call History is hard to find.  I wanted to view my History but was just meandering throughout my account to find it.

Why is it buried so deep within our account?

My Account > Manage Your Services & Equipment > Phone > Helpful Tools > Settings

Why can't we access our History from Manage Your Services & Equipment?

Data Usage and Internet both have links under Manage Your Services & Equipment.  Data Usage is to Internet as Call History is to Phone; therefore, put Call History under Manage Your Services & Equipment.

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bearone2

Contributor III

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1.5K Messages

it's on the page when i log into cox, here it is again.

nothing with settings or hidden menus!!

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

I remember this version of the website but it no longer exists in my account.  I've been looking.  Perhaps an "improved" version is coming to a server near you.

4 years ago

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CurtB

Honored Contributor

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2K Messages

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Yes, this would be the new URL to Call History but the problem is trying to actually find Call History.

Call History used to be immediately under the Phone link but now it's buried another 2 levels...in Settings.  Why is Call History a setting?

As of now, I log in and my "homepage" contains:
 - Your Network Looks Good...
 - Welcome
 - Billing
 - Account
 - [etc]

Looking for Call History, I scroll to the bottom of the page and obviously click Phone.

Homepage > Phone

I click the Phone link and the prime real-estate is devoted to "Change Your Plan" and "Add-Ons" ($$$).  Then there's a directory for Equipment (Reset).  Okay, good place for this.  Where's Call History?

I then start blindly spelunking through Helpful Tools at the bottom of the page:
 - Settings
 - Phone Support
 - Voicemail
 - Contacts

Homepage > Phone > Helpful Tools

Settings?  (No, Call History is not a setting)
Phone Support?  (I don't need support)
Voicemail?  (No)
Contacts?  (No!)

Where's Call History?

Problem:  3 of the 4 links under Helpful Tools (Settings, Voicemail and Contacts) take me to the same page (Voice Tools).

Solution:  Rename Settings to Call History.

Homepage > Phone > Helpful Tools > Call History

4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

4 years ago

Or if it's easier, could someone else

You make me feel useless.

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bearone2

Contributor III

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1.5K Messages

login to account, then phone history, as posted earlier!!

4 years ago

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