Cannot disable nomorobo

I suspect this feature is responsible for my two-part authentication calls being disconnected when trying to access accounts. I go into phone tools and click it to shut off, but when I log back in it always is on.

Every other change I make is stored but this feature will not shut off.

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Bruce

Honored Contributor III

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5.7K Messages

3 years ago

I'm curious if Nomorobo has ever worked for you.

- On Cox, disable Simultaneous Ring
- On Cox, remove your Nomorobo-assigned number
- On Nomorobo, disable your Cox-assigned telephone number

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stinkfoot63

Contributor II

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421 Messages

Actually disabling then reenabling "Nomorobo/Simultaneous Ring" (click it twice) opens a submenu where one is then able to disable "Nomorobo"- once saved the parent toggle (Nomorobo/Simultaneous Ring) reverts to "off".

The interface is somewhat counterintuitive and can be a frustrating time waster because simply trying to toggle "Nomorobo/Simultaneous Ring" off does nothing apart from instigating discussions like this one.

I believe the feature has prevented a good number of calls from ringing my phone but I suspect it has some unwanted effects on some needed automated calls.

3 years ago

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stinkfoot63

Cannot disable nomorobo

Bruce

stinkfoot63

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Welcome to the Cox Community

stinkfoot63

Cannot disable nomorobo

Bruce

stinkfoot63

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