Cannot be heard by callers

Cox replaced to telephone modem and it worked for a few days.

Today callers could not hear us.

it is intermittent and very frustrating.

Caller cannot hear us and hangs up. On our end we hear complete dead air / silence until ending the call when dial tone comes back.

We have 4 Panasonic cordless phones and one wired phone.

It happens to all of them.

Chuck

 Phone I can hear them, but they can't hear me

Hi Chuckdow, it would be discouraging to you leave change telephone services, and we're here to help. When you plug in a telephone directly into the modem, do you experience this issue? Is a phone cord connected from the telephone modem to a phone jack in the wall? Can you please unplug the telephone modem, wait ten seconds and plug it back in for me?

For additional support, please don't hesitate to reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator

The problem is intermittent!

The modem is in the back of the house.
impractical to plug directly into modem and wait for a call to fail.

it happened again this morning.
with another Cox Phone customer!

Is this happening to anyone else?
is tech support reporting this as an issue?

Thanks, Chuck

Hi Chuckdow, I understand this can be frustrating to deal with, and I'm sorry you're experiencing this ongoing issue. By plugging a telephone directly into the modem, this takes the phone jacks (home-wiring) out of the equation. In other words, this will help us determine if there's an issue with the internal wiring in the home or the signal going to the modem. If you would like us to send out another service technician, please email us at cox.help@cox.com. We can also be reached on Facebook and Twitter. -Kevin M. Cox Support Forum Moderator

Thanks.

Cox replaced to telephone modem and it worked for a few days.

Today callers could not hear us.

it is intermittent and very frustrating.

I would like to find a different solution for our home telephone service.

Chuck