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sfeinst

New Contributor

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3 Messages

Tuesday, May 12th, 2020

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Cannot access Phone Tools

I am trying to get to the phone tools to view call history and messages.  When I click I either of those, I get the following:

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Cookie

I have no way of getting to missed calls.

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5 years ago

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ekhawaii

Contributor

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283 Messages

5 years ago

I just went on to My Account/phone/Call History.  Voice Tools window appears with the Call History of incoming/outgoing...Could it be that you are not allowing cookies or got an Ad blocker turned on.  Is this the first time that you've gone here or went many times prior.  Can you see your billing info and other items in your account?  Seems like the error msg is pointing to a bad URL, you're not using an old URL to the Call History..are you?

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bearone2

Contributor III

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1.5K Messages

5 years ago

i've seen this same message  a few times over the last few days as well + webmail was throwing the same message yesterday for 2+ hours.

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CrystalS

Former Moderator

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440 Messages

Hello. When getting these types of errors, we suggest clearing cookies and cache on the browser, resetting the device, and then trying to get onto the website or webmail.
Crystal
Cox Support Forum Moderator

5 years ago

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CurtB

Honored Contributor

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2K Messages

Hi, Crystal.  I tried several times last night to view Phone Tools and was never able to do so.  But, it's working now and I didn't change anything.

While using the same Phone Tools link I've always used (and used again tonight when it worked properly) I was sent one time last night to a page I'd never seen before.  It looked like it might have been meant to be a page for new, phone customers.  It described using Phone Tools, but provided no means to do it.

5 years ago

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CrystalS

Former Moderator

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440 Messages

Thank you for that information, Curt. If you should have this issue again, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal
Cox Support Forum Moderator

5 years ago

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CurtB

Honored Contributor

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2K Messages

Call History isn't working again.  An attempt to access it displays the same new Cox webpage that was erroneously displayed 17 days ago.  Refreshing the page results in a 400 Bad Request error.  It doesn't appear to be a finished webpage.  Some of the links don't do anything.  Sometimes the body of the page is blank and other times it contains additional links and text that aren't properly formatted.  Other times, doing the same thing just a few minutes later resulted in Call History being displayed.  But, I haven't been successfully routed to Call History recently.   

This is one of the displays I see when I select Call history in Phone Tools. 

This was from the same web address a few minutes later.

Is anyone else having an issue with Call history in Phone Tools?

Update:

Cox created a ticket and Call History is working again... for now.

Thanks to the Cox Social Media Team for their help in resolving this issue.

5 years ago

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MasterMyDomain

Contributor II

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213 Messages

This has been an intermittent problem for several weeks.  This morning my call history worked fine several times during one session, then failed.  It just freezes before loading.  If click on the Go Back arrow and try call history again, then I get the browswer error message. 

5 years ago

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Cox_User_ROA

New Contributor

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1 Message

5 years ago

I have experienced the same problem, only in Firefox - it has continued working in Edge.  When I selected "Call history" from my account page, I received the same error message as the original poster.  I solved it (at least for now) by going to Firefox Tools->Options->Cookies & Site Data->Manage Data, entering "cox" to select all cookies with Cox in the name, and then "Remove all shown...".

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CurtB

Honored Contributor

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2K Messages

Yeah, that still works.  I previously posted in this same thread to delete cox.com cookies to fix this issue.  Call History has worked every time I've tried it since then.

5 years ago

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CurtB

Honored Contributor

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2K Messages

Clicking "COX" in the upper left corner of the Webmail Inbox directs you to the My Profile home webpage.  From there, you should be able to access Voice Tools Call history by clicking: My Account > My Account > Call history.  However, it doesn't always work for me and it may not work for you.  Some times after I tried that, I was also unable to access call history from https://phonetools.cox.com/history.

If you get a blank screen, the wrong screen or the "Bad Request" error when trying to access Call history, do the following:

1, Delete "cox.com" cookies

2. Close the browser

3.  https://phonetools.cox.com/history

5 years ago

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