Caller Id

StephanieS said:
J J T

I'm going to restart the modem, OK to do now?

StephanieS
+ Cox Support Forums Moderator

J J T said:

StephanieS said:
J J T

I'm going to restart the modem, OK to do now?

StephanieS
+ Cox Support Forums Moderator

ok

J J T said:

J J T said:

StephanieS said:
J J T

I'm going to restart the modem, OK to do now?

StephanieS
+ Cox Support Forums Moderator

ok

StephanieS said:
J J T

I've gone ahead and reset that modem. Please know that I had to cancel the disconnect work order to get the phone service working properly. It's very important that you call in again and cancel your services a day or two before you move. Can you go ahead and test the Caller ID for me?

StephanieS
Cox Support Forums Moderator

J J T said:

StephanieS said:
J J T

I've gone ahead and reset that modem. Please know that I had to cancel the disconnect work order to get the phone service working properly. It's very important that you call in again and cancel your services a day or two before you move. Can you go ahead and test the Caller ID for me?

StephanieS
Cox Support Forums Moderator

Why did you cancel my move order. I spent over an hour on the phone yesterday with a tech to get the transfer done right. I have a tech in Arizona coming on 4/18 to hook up my service in Arizona.

J J T said:

J J T said:

StephanieS said:
J J T

I've gone ahead and reset that modem. Please know that I had to cancel the disconnect work order to get the phone service working properly. It's very important that you call in again and cancel your services a day or two before you move. Can you go ahead and test the Caller ID for me?

StephanieS
Cox Support Forums Moderator

Why did you cancel my move order. I spent over an hour on the phone yesterday with a tech to get the transfer done right. I have a tech in Arizona coming on 4/18 to hook up my service in Arizona.

J J T said:

J J T said:

J J T said:

StephanieS said:
J J T

I've gone ahead and reset that modem. Please know that I had to cancel the disconnect work order to get the phone service working properly. It's very important that you call in again and cancel your services a day or two before you move. Can you go ahead and test the Caller ID for me?

StephanieS
Cox Support Forums Moderator

Why did you cancel my move order. I spent over an hour on the phone yesterday with a tech to get the transfer done right. I have a tech in Arizona coming on 4/18 to hook up my service in Arizona.

StephanieS said:
J J T

Can you please tell me if the Caller ID is working at this time? It looks like the disconnect work order had some errors that unfortunately caused some of your services to stop working.

StephanieS
Cox Support Forums Moderator

J J T,

We will not perform any more fixes to your account. If you require more assistance, please reach back out to us one the tech has completed his work.