Call History Takes Hours to Update

It will take awhile.  Received a call 10 minutes ago but did not answer it and I want to report how long it took to appear on the call history.  An earlier call was about 2 hours ago but I don't have the exact time.

Thanks for your email, MasterMyDomain. We'll get to the bottom of this for you!

Brian at Cox Help emailed me that he submitted a ticket to the back office team this afternoon.

Tonight I did a test on an outgoing call and it appeared on the call history in 15 minutes.  I did the test because the previous outgoing call appeared in less than 90 minutes but it was probably faster than that because after the call I ate dinner and didn't run the call history during that time. 

Incoming calls are still taking several hours.  Of four that have not yet appeared on the call history, one call was 28 hours ago, another 12 hours ago, and 2 were 3 hours ago.

I also sent an email about the problem we had in  August of 2022 when my call history stopped working, giving a message  "We are currently experiencing technical difficulties...." then "Error while fetching call records."  It took 4 months to get it fixed (8/15-12/8/2022).  It failed shortly after fixing a buffering problem.  It was down for so long I lost a few calls that were older than 120 days (I hadn't downloaded the call history for several days prior to the failure).  Perhaps whatever caused that may be causing the current problem, corrupted records or something.

The problem may have been fixed.  Last night the default 30 day report was still missing calls so I did a 120 day report and most, but not all, the missing calls from the prior 4 days appeared.  Three calls this morning all appeared on the report within 15 minutes in addition to 3 old calls that were still missing last night. 

That's great news. If the problem recurs, please let us know. We're glad to look into it for you.