Call History Stopped Working

James123,

Does TV Caller ID display correctly on your phone's handset and your TV (if subscribed to cable)? When you access call history via the web or app, is data displayed prior to 3/9/18? Please let me know if you have any trouble signing in to Phone Tools.

ColleenD said:
James123,

Does TV Caller ID display correctly on your phone's handset and your TV (if subscribed to cable)? When you access call history via the web or app, is data displayed prior to 3/9/18? Please let me know if you have any trouble signing in to Phone Tools.

Handset displays caller ID correctly. Call history goes back to 1/5/2018, online and on mobile apt.

Hello James123,

I am sorry to hear the call history has come to a halt. It looks like a ticket was submitted to our next level support for your issue. The ticket number is CUI000006398017 and is currently pending for resolution. We will follow up with you once we receive an update. Thank you for your patience.