Call History Not Updated

I sent an email and Cox called 15 minutes later.  Just prior to the call, 4 missing calls appeared on the report but 2 calls during the same time period did not, but  during our conversation a blocked call from yesterday appeared. After the call, the 2 missing calls eventually appeared.  One hour & 15 minutes after the call, the Cox call has still not appeared, but on several tries "We are currently experiencing technical difficulties processing your call history request" appeared.  Subsequent requests would succeed (but without the missing Cox call) but then subsequent attempts would show the error message.  That cycle of success then error message is on-going. 

I appreciate the rapid response from Cox.

The missing Cox call appeared on the Call History in less than 1 hour 45 minutes after my prior reply above.

MasterMyDomain, we'd love to help. Please email us at cox.help@cox.com. 
-Steff

@JuanC​  Today the Call History is working properly, posting incoming, outgoing, & blocked calls in less than 15 minutes. 

MasterMyDomain, that's great to hear. Thank you for updating us! 
-Steff