Contributor II
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105 Messages
Call history in phone tools
My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to it can't be fixed since I'm on the legacy platform & they're changing everything to the voice platform. What is the true story here? I've read on different forums here that this is not a new problem. Why weren't we notified of the change in advance and why can't call history be kept working until they make the change? I'd like one honest answer here rather than being told a bunch of different stories.......I just want my call history fixed. I'm in the RI area.
Stewart_H
New Contributor III
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30 Messages
7 years ago
Try pulling the plug and then put it back in again to re-boot. It worked for me a month ago with the same type of problem. At least you didn't get 'Your wait time is greater than 10 minutes'..........
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mymarciar
New Contributor II
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3 Messages
7 years ago
i have been told it is my browser...my phone...my internet cookies...my modem...i have been transferred and asked to wait 80 minutes...then dropped...all they do is ask for name and address and phone number...repeatedly...
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CurtB
Honored Contributor
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2K Messages
6 years ago
Pam613, I am having the same problem. Has your missing call history at https://phonetools.cox.com ever been fixed and if yes, what did Cox do to fix it? Thanks.
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Pam613
Contributor II
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105 Messages
6 years ago
Voice tools messed up again.......not showing outgoing calls & time is wrong on incoming calls. There is a red bar across the top of the page that I've never seen before . What's going on Cox?
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kedavis
New Contributor II
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6 Messages
6 years ago
I used the Cox Connect app for checking my call history. Even though the time stamps were off (I don't know which time zone they use), I could at least see the history. Today, when I tried to use Phone Tools in the Cox Connect app to check my call history or change my phone settings (e.g., call forwarding), it sent me to a web page where it asked me to log in.
If I have to go to a web page, I might as well do it directly. So I deleted the app as phone tools were the only use I had for it.
Oh, and I did log in to the web page the app sent me to . It had my incorrect ZIP Code, and said "we do not offer service in your zip code [sic]. " So the app is worse than useless if all it's going to do is send me to a wrong link.
Since customers can no longer send emails or fill out forms to provide feedback, I called Cox. The rep said he is no longer able to send feedback to Cox either.
Maybe I'll write a letter.
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