Skip to main content
Rosebud84's profile
Rosebud84

New Contributor III

 • 

43 Messages

Friday, May 25th, 2018

Closed

call history in phone tools not working

I had an old modem switched out for a new one today on my landline and now my call history does not update anymore.

How can I fix this?  Thank you.

Discussions

 • 

Updated 

7 years ago

3.6K

1

0

Oldest First
Selected Oldest First
ColleenD

Moderator

 • 

1.7K Messages

7 years ago

Rosebud84, Hi! I see we worked with you via Facebook to address this and it was explained that a subscription to caller-ID is required for call history to log. -ColleenD - Cox Support Forums Moderator.

2

0

Rosebud84

New Contributor III

 • 

43 Messages

Sorry, but I’m still not clear as to why I had access to the phone tools call history before I got my modem switched out.  To be clear, we are talking about the phone tools feature on the website, right?  I thought that was a free feature included with my phone service.

7 years ago

0

Becky

Moderator

 • 

4.3K Messages

Hi Rosebud84, the equipment change may have triggered a reset of the active phone features on the account. It's also possible that you had access to Phone Tools features to which you weren't actually subscribed. The equipment change would have corrected this. -Becky, Cox Support Forums Moderator

7 years ago

0

Related Content

Loading...

Recent Discussions

View More

Loading...