Visitor

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2 Messages

Wednesday, October 15th, 2025

Xbox

My husband is a gamer and has a wired connection to the internet, and he is unable to play multiplayer and its saying he has 0 upload when we check the xbox. This is starting to get old real fast, never had this problem with ATT. 

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Visitor

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2 Messages

10 months ago

Before u ask weve done the hard reset already!

Moderator

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175 Messages

hcustead, I understand that you are having a service issue. Please feel free to email us at Cox.Help@cox.com with your complete address. This will allow us an opportunity to investigate this for you and provide more specific support.


-LJ

Honored Contributor

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2K Messages

10 months ago

What about the other devices in the home? Are they ALSO seeing the same issue? If not, try replacing your ethernet cable. 

New Contributor II

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17 Messages

10 months ago

0 upload makes me think possible router issue.  If you have a separate router I'd suggest resetting it back to factory defaults as well.  You might also try just plugging into a different port on it.

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