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emaz

7 Messages

Wednesday, September 10th, 2025

Worst service ever.

I’m a tech guy. I understand that outages happen. But everything about the service is awful. Constant outages. No transparency. Even this forum works like it’s 20 years old. You guys are so far behind the times. If we had alternative broadband options and you didn’t have a monopoly, you would lose half your customer based overnight.

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9 days ago

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mcclntck

3 Messages

10 days ago

Horrible customer service. No communication, no backup plan, sign up for texts and only have silence. How about having a hotspot in your stores? Maybe a workspace so we can do our jobs?

Many of your customers work from home and count on you. 

Many of your customers are looking at VZ tonight. Their fiber optic cable is right outside my front door….just saying…

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LatoyaJ

Moderator

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99 Messages

10 days ago

mcclntck, We know a service outage can be difficult and come at a bad time, but unfortunately it can't be avoided. When there is a problem, we have to act right away. All service providers will have some sort of interruptions. We just try to make our repairs as quick and efficient as possible. For specific outage information, please feel free to email us at Cox.Help@cox.com. 


-LJ

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mcclntck

3 Messages

I have sent an email!  Hoping to have more details soon!  Should I plan on working from home tomorrow?  Or setting my alarm early to drive to a workspace?  

I can understand a few hours of downtime but >24 hours (and counting) is not good. Your customers may be more empathetic if Cox communicates what’s happening and give a realistic downtime/timeframe. 

As a forum moderator, you can’t fix this, but hopefully you can share our frustration at Cox company. 

Also, I lost 4 hours of pay on Tuesday,  will I get a credit on my account?  Probably not, hence more frustration. 

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10 days ago

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LatoyaJ

Moderator

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99 Messages

mcclntck, we will certainly address your email and investigate the details of this outage for you. We also can apply an outage credit for the days of the Cox declared outage. 
-LJ

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10 days ago

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bobby_lafleur

1 Message

Is there an update for this outage?  Time frame would be nice!

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9 days ago

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HeatherS

Moderator

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130 Messages

Thank you for your continued communication. I'm sorry you are still being impacted by this outage. Please reach back out via email where we have your account information. Otherwise, all available outage information and updates can be found through the following links.

Website: Https://www.cox.com/residential/support/outages.html
Apple Devices -  https://itunes.apple.com/us/app/cox-connect/id415894489?mt=8
Android Devices -  https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en 
-Heather

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9 days ago

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