1 Message
Worst Customer Service. Staff is incompetent. Make mistakes and want to bill me for that.
Do not get Cox internet. Customer Service Representatives do not know what they are talking about. They will each tell you a different thing and then over charge you for a mistake they made. I have talked to several representatives and they keep transferring me to other lines. No one is trying to help and once they transfer me to the billing department they hang up. Very unprofessional. They all have told me that all calls are being recorded and I’m telling them to listen to those calls because they have all told me I don’t have a balance and now I received a bill of over $200. No one is giving us a solution for a mistake they committed.
DustinP
Moderator
•
1.1K Messages
1 month ago
Hello alejandrafiffe,
I can imagine it is awfully frustrating to not be heard when you have a concern about a bill or balance on your account. I'm truly sorry to hear previous efforts reaching out about questions about a balance have gone unanswered or have been transferred elsewhere for answers. We value your business and want to be sure you have access to your account and see your bill.
If you haven't yet, you may register your account online for free. One of the benefits of registering your account online is you have access to view printed PDF billing statements on MyAccount or the Cox App, make a one-time payment, or setup EasyPay, and manage notifications and services. If you haven't registered your account you can start here: www.cox.com/myprofile/registration.html.
If you are registered, but are having any troubles signing in, then we have a team of support available to receive your email at Cox.Help@cox.com to receive your email. Things we would ask is your first and last name, complete address, and any detail of the bill you may have.
If a bill of over $200.00, then this sounds like it may be due to unreturned Cox Equipment. A fee would be applied if equipment hasn't been returned after a service has been disconnected. If that's the case, then equipment fees would be removed once a Cox equipment return is processed. More about the options to return equipment are here if that's needed: www.cox.com/residential/support/returning-your-cox-equipment.html.
Ultimately, our goal is to help find the answers to your billing and account concerns. Again, I'm sorry to hear there were any issues before. We look forward to assisting you.
-Dustin
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marcusbrunette
1 Message
27 days ago
Completely true! I cancelled my account last week and they continue to charge me and keep calling and harassing me!
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