Thank you for reaching out to Cox. I'm sorry this has been your experience. Please reach out at Cox.help@cox.com for further assistance and a tech visit.
You need to call Cox, and have a tech sent out. If the wire is coming UP to the home, Cox will repair at no charge. If it's IN the home, there may be a service charge unless you are signed up for Cox Complete Care.
LaToyaW
Moderator
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121 Messages
2 months ago
Hi.
Thank you for reaching out to Cox. I'm sorry this has been your experience. Please reach out at Cox.help@cox.com for further assistance and a tech visit.
-L.L.
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Darkatt
Honored Contributor
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2K Messages
2 months ago
You need to call Cox, and have a tech sent out. If the wire is coming UP to the home, Cox will repair at no charge. If it's IN the home, there may be a service charge unless you are signed up for Cox Complete Care.
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