I'm sorry to hear that. Do you have access to the Cox App on a mobile device with data to see if there's a network alert open in your area? If there isn't an outage alert and issues still remain, are you home to try some troubleshooting steps?
www.cox.com/residential/learn/cox-app.html
Is there an LED light lit on the modem? If multiple devices aren't connecting, then what troubleshooting steps have been taken? -Dustin
DustinP
Moderator
•
1.1K Messages
10 hours ago
Hello nthahous,
I'm sorry to hear that. Do you have access to the Cox App on a mobile device with data to see if there's a network alert open in your area? If there isn't an outage alert and issues still remain, are you home to try some troubleshooting steps?
www.cox.com/residential/learn/cox-app.html
Is there an LED light lit on the modem? If multiple devices aren't connecting, then what troubleshooting steps have been taken?
-Dustin
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