Why is it so hard to get service to my new house

I've called and message cox 4 times now to try and set up service to my new address and they keep saying the same thing its not serviceable yet have to place a work order to get it out there and I've done that had the order number a well and they say i can check the eta from it and then when i try they say idk what that's for like come on how many time do i got to keep doing the same damn thing to get nothing done