Upnp

@rsbgoku2003

I'm sorry to hear you're having trouble with configuring port forwarding. While supporting port forwarding is beyond our basic troubleshooting scope of support, we do provide steps on how to access the settings. Your tab shouldn't be gray. Please see  https://www.cox.com/residential/support/port-forwarding-using-the-panoramic-wifi-app.html 
-Colleen

I didn’t even know there was a difference how do I find out what my primary cox id is?

rsbgoku2003  Hi, when you log into the Cox website, the username for the website is going to be your primary Cox ID.  -Steff

Update: I contacted cox they reset my modem and it still doesn’t work it says directly in app “this feature is disabled”

Hello rsbgoku2003,

I'm sorry to hear these steps have not resolved the issue when attempting to access port forwarding in the Cox Panoramic WiFi App. I assume you are indeed using the Primary Cox login, and this is where you continue to receive this error. By reset, I assume the modem was rebooted, but was this not a factory reset? Have you attempted a factory reset? If you haven't attempted a factory reset on this Gateway yet, you can do this step yourself. In doing this step it will restore the Gateway to factory default, losing the network name and password you created and any settings changed. Once a Factory Reset is completed, you would need to log into the Cox Panoramic WiFi App and reconfigure the settings to your liking. 

To perform a factory reset on the Gateway CGM4141, have the power on, and on the back of the Gateway locate the reset button. To press it in for 12 seconds, you may need a paperclip to reach the button, as it is very small. After holding that button for 12 seconds and releasing it, the Gateway should reboot, and LED light blink as if it is resetting. Once the Gateway is online, use the Cox Panoramic WiFi App to manage the WiFi networks to personalize. If you create a different Network name and Password than before, then all devices that connect to your WiFi would need to have the information updated as well, which can be time consuming. 

If for any reason this does not fix the error message, then the Gateway may need to be swapped out. If you feel comfortable swapping a Gateway you may bring it into a Cox Store with the power cord, and a representative inside will be able to help swap it for one of the like. If needed, we have a search for Cox stores and hours available here https://www.cox.com/residential/local/store-locator.html.

-Dustin