Visitor

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1 Message

Friday, May 29th, 2026

Tired of outages

It’s every other day. I deal with an outage with Cox. If the wind blows, there’s an outage with Cox. And it doesn’t last for 20 minutes. It lasts for hours. I work from home. Why every other day there’s an outage? 

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Moderator

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712 Messages

3 months ago

ashoniaknight - I'm sorry to hear about your service interruptions. I'd be more than happy to investigate this for you. Please email me at cox.help@cox.com and include your full name and address, along with a link to this post. 
-Steff

Visitor

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1 Message

I also would like to know why there was a 12-hour outage yesterday, what Cox is doing to prevent it from happening again, and when Cox plans to bring fiber internet to North Mountain Village in Phoenix.  We also had an outage on May 8.  I work from home, and I had to use a hotspot both times so I could continue working.  I’m considering switching to another provider.  I pay a fortune to Cox each month for reliable service.  This is not okay.

Moderator

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508 Messages

Hello ashoniaknight, we are more than happy to look into each of your concerns.  Please email my team at cox.help@cox.com with the requested information, so we can help.

-Latitia

Visitor

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165 Messages

3 months ago

Yeah it’s been like that for months like more than 9 months they aren’t gonna fix it they just use the money to dig in their crack and eat it that’s their job at that point , I would suggest going with a different provider in your area that’s better than cox or go in person and tell them what’s up to get a voucher or refund or something why pay for a service while if doesn’t work , it’s like paying for food but not eating it 

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