Visitor

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4 Messages

Thursday, June 11th, 2026

Terrible service bad equipment and the worst customer service I have ever seen

I have had cox at my home for 6 years. During the pandemic I frequently thought how lucky to have such consistent and reliable internet in such times. In the last 6 months I have made a half dozen calls to customer service about bad service, dropping signal, wifi networks just dropping for hours. After swapping routers/gateways 4 times at the suggestion of customer service, this always resulted in a temporary improvement before the issue returned.

I made to calls today to customer service, after navigating 10 minutes of press 1 prompts both customer service agents were rude, repetitive and the second one basically called me a liar who was imagining these outrages before offering me a $2 credit for a $258/month bill. 

Even if somehow these service issue was corrected, the level of disdain from the customer service reps on the phone, guarantee that I would cancel all my services with this company and never have any further contact.

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Moderator

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2.4K Messages

2 months ago

Hello. I can certainly understand your concern with service issues and I want to help.

 

Please email us at cox.help@cox.com with your full name, address, and a brief description of this concern, so we can help. 
-Allan

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