Tempe Outage

We have been Cox customers for Decades and expect better customer service than AI chatbots and overseas agents. 😡

We value your business and appreciate all our customers. Cox has live agents available every day. We're available via chat, phone, email, and social media. Many of our agents are State side as well. Like myself, and our entire social media team members. 
-Julian

Not being able to work from home is costing me a Lot more than the $3.63 I was offered in credit for today’s outage. 

I understand our time valuable, and outages when working from home is a big problem. I work from home myself and know the frustration of dealing with an outage. The credit amount is not meant as an insult or a refection of your worth. It's 1 day breakdown of your monthly Cox bill. That's how credits are priced out. We'd be happy to discuss the matter. Please email us your “full” name, “complete” address, Cox pin, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

I contacted Cox.help@cox.com and the agent who responded couldn’t find out what was going on either. 🤨