3 Messages

Saturday, August 30th, 2025

Speeds Fluctuating

Current download speed via Google is 3.84mps on laptop. Did get a 39.5mps on my iPhone. Not very close to the 1gig that my modem says it is doing. I haven't seen a speed greater than 430mps in the past several weeks. It seems to just go back and forth from about 330mps to 3mps throughout the day. It is getting really frustrating. A Gateway reset solves the problem for maybe an hour.

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Moderator

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959 Messages

21 days ago

Hi. I am sorry to hear that your speeds are what they should be, and I will be glad to check into this for you. To start, please send a private message with your complete address and name. Thanks, -Lisa

3 Messages

@LisaH​ how do i do that?

(edited)

Moderator

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959 Messages

I apologize for that. Please send an email to cox.help@cox.com with your information and this link. Thanks, 
-Lisa

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