1 Message
Severe packet loss in upstream hop server
Cox internet in an apartment in Oklahoma City. connected ethernet to my Cox-provided router
using PingPlotter to ping to google
consistently seeing about 50% packet loss from this server which is Hop 5 for me
68.1.2.109 : dalsbprj01-ae1.rd.dl.cox.net
the result is most shooter games being unplayable, and certain services disconnected and requiring me to sign-in again since the browser session was relying on a stable connection.
based on the URL, and previous posts in this forum, this appears to be a Cox server with a disreputable history of packet loss.
is Cox aware of this issue? is it being worked on? what is the timeframe for resolution? and are there any steps i can take to mitigate this in the mean time? (sending another technician to my house will definitely not fix this issue btw...)
AllisonL
Moderator
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94 Messages
14 days ago
Hi aakkpp123. We truly apologize for your trouble with packet loss. Please email us at cox. help@cox.com for further support.
-Allison
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chrisc17
2 Messages
7 days ago
Im in Tucson Arizona and also experiencing severe packet loss... constantly, doesnt matter time of day, cable, plain and simple its Cox... #1 reason 3rd parties will eventually over throw them in time just like how AT&T used to be so popular now everyone is leaving their services because they just suck at updating to modern times... If i have a chance I will literally move to a apt/home that doesnt have Cox.
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ExtraChrispy
Contributor III
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186 Messages
6 days ago
If you could post the full trace route it may be easier to understand what is happening.
(edited)
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Darkatt
Honored Contributor
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1.9K Messages
6 days ago
68.1.2.109 : dalsbprj01-ae1.rd.dl.cox.net is a ROUTER, not a server. Additionally, a ping request is the lowest form of communication, and if the router is busy fulfilling requests, it wil handle regular traffic, before responding to icmp requests. Is the ROUTER after that one responding ok? If so, traffic is being passed on properly.
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