Service Throttle Down After Cancellation

I scheduled termination of service with Cox for 22 Jul 25 due to my upcoming military move. I wanted to transfer Cox to my next duty station, but they do not service that area. Unfortunately, the day I scheduled the cancellation, my internet throttled down to an unusable level except for the most basic actions (checking FB, email...no streaming, video games, etc). I called tech support, but their answer was to send a tech out for a check when I will no longer be in the house.

My opinion is this is not a coincidence, and I find it very unfortunate that Cox would do this to a customer. I am still paying for the service through 22 Jul 25 so I would expect the same service until then. Beware when you schedule termination of service; you may want to wait until the day of before you schedule it.