Visitor

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3 Messages

Thursday, August 20th, 2026

Service constantly cutting out

Anyone from Arizona having this same issue? My WiFi service cuts out for 10-20 seconds every 5-10 minutes. Reset everything, unplugged everything, cables are tight. 

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Moderator

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132 Messages

2 days ago

Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Does this occur on wired devices or just wireless devices? Are you noticing your modem cutting off and resetting all of its lights? We may need to look at your actual equipment to get a better understanding. If you would like, please email us at Cox.Help@cox.com with your full name and complete address. That way we can take a look further for you. 


-Shaun

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