Visitor

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1 Message

Tuesday, May 19th, 2026

Requesting new router

router difficulty request a new router

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Moderator

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257 Messages

2 months ago

Hello. If you're having trouble with a Cox gateway modem, we can help. You can email us at cox.help@cox.com with your name, address, a brief description of the issue and a link to this thread for assistance. If you're needing to swap Cox equipment, this can be done at any Cox Solutions Store https://www.cox.com/residential/local/store-locator.html/

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If there's something the community can assist with, please share your question or concern. If you need help with billing or other account specific issues, please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com


-Raquel

Visitor

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72 Messages

2 months ago

I sometimes wonder If people even fathom this is a public forum and not the bat phone direct to Cox. Minimal possible effort. Why not just bring it back to store?

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