bamatt6 If you're having trouble with ongoing outages we can certainly take a look and see what's happening. Please email us at cox.help@cox.com and include your full name, address and a link to this Forum's post. Thanks! -Steff
Cox has the worst reliability of any ISP I’ve ever had. We’ve had at LEAST one outage every month this year since January and I don’t think a single one had been weather related. Currently going on 24hrs without service and it’s the most beautiful day we’ve had all year. Calling customer service is a joke because they find no issue with the number of outages and simply say they “working on resolving” the current outage. What is being done to prevent this? Why are there so many outages? My bill continues to increase yet my service continues to get worse. Help me understand that Cox!
Arnold is right your best bet is to switch providers cuz cox is clearly on the spectrum, switch now , other providers would have better deals and probably better customer support
StephanieS
Moderator
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712 Messages
3 months ago
bamatt6 If you're having trouble with ongoing outages we can certainly take a look and see what's happening. Please email us at cox.help@cox.com and include your full name, address and a link to this Forum's post. Thanks!
-Steff
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m5arnold2
Visitor
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1 Message
3 months ago
Cox has the worst reliability of any ISP I’ve ever had. We’ve had at LEAST one outage every month this year since January and I don’t think a single one had been weather related. Currently going on 24hrs without service and it’s the most beautiful day we’ve had all year. Calling customer service is a joke because they find no issue with the number of outages and simply say they “working on resolving” the current outage. What is being done to prevent this? Why are there so many outages? My bill continues to increase yet my service continues to get worse. Help me understand that Cox!
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