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MickeyStock
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Sunday, August 23rd, 2026

Question on StayConnect WiFi

Will this still work with two networks set up in my house, one for 2.4GHz and one for 5.0GHz?  I have a number of items that just would not work when connected to the 5.0GHz network even though it supposedly will adjust to 2.4GHz for those items that don't support 5.0GHz.

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ColleenD

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2 hours ago

@MickeyStock

Thanks for your inquiry. I've found this for you. 

  • The StayConnect Wi-Fi equipment is not compatible with home networks that use multiple active gateways or modems. The Wi-Fi network must use only one network name (SSID) for your entire Wi-Fi network. For example, your 2.4 GHz and 5 GHz bands would both be accessible under the same name, allowing devices to seamlessly connect to the best available signal.

You can visit https://www.cox.com/residential/support/understanding-stayconnect-wifi.html for more information.
-Colleen

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