Visitor
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1 Message
Prorate bill
There was an outage for the at least 4-5 hours on 07/21/26, I would like my bill to show that I was without service and removed from my bill
Visitor
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1 Message
There was an outage for the at least 4-5 hours on 07/21/26, I would like my bill to show that I was without service and removed from my bill
Shaun_A
Moderator
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132 Messages
1 month ago
Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. We can definitely apply adjustments for declared outages. Can you email us at Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.
-Shaun
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