Pro Connect Charges

I signed up for Cox Internet the service wasn't working after setting up my equipment service sends out a technician that reconnects the connection at the curb not my house.  They then charge me a fee for connecting their service not my equipment.  I get a surprise bill call customer service get transferred from department to department 1hr 45 min hold last transfer you bet the call disconnects.  I now remember why I got rid of cox the first time 5 years ago so they sell off to Spectrum and it still sucks with a new name. I'm about to repeat dropping them all over again.