Port forced closed by cox

I had opened my port on the website cloud they forced upon us for zero reason other then to spy

even did it in the app and my firewall

got the server working and friends could join

now all of a sudden it's all closed for zero reason
the ports are still forwarded on their cloud website and in the app

but when i scan them in netstat –an ¦find /i “listening”
and they are ALL CLOSED

why are they closing my ports cause of high bandwidth usage
I literally pay for unlimited this makes ZERO SENSE.