A gateway will need to be provisioned onto your account, so if, for example, you are trying to switch from one gateway to another one, you will need to contact Cox customer service to activate the gateway you want to use. This can be a new gateway or one you have used before. I will be glad to assist with this or answer an account-specific question. Please email us at cox.help@cox.com. Please be sure to include your name and full street address along with a link to your forum post. I apologize if I misunderstood the question.
GregP1
Moderator
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365 Messages
2 months ago
Hi,
A gateway will need to be provisioned onto your account, so if, for example, you are trying to switch from one gateway to another one, you will need to contact Cox customer service to activate the gateway you want to use. This can be a new gateway or one you have used before. I will be glad to assist with this or answer an account-specific question. Please email us at cox.help@cox.com. Please be sure to include your name and full street address along with a link to your forum post. I apologize if I misunderstood the question.
-Greg
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BiPolaris
Visitor
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72 Messages
2 months ago
Reactivate after what? Non pay? Seasonal disconnect? Self install?
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