Visitor
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3 Messages
Pensacola Florida, no communication from our supposed communication services provider. Post hurricane
It is five days past the storm and Spectrum has yet to rise from the dead for majority of customers in Escambia County.
What is going on to cause such a blatant failure to provide service with Spectrum? I don't expect an exact time of restoration but I have travelled the southern end of the county and seen only a single Spectrum truck. Is something going on to make them unable to work on the lines?
Is it power being out at a network center? If so can we get information as to where it's located so we can keep up with the news for that neighborhood?
You're going to want the bill paid at the end of the month after all, but at this point it is Spectrum failing to provide service or communication about said service, which could impact the ability of a large cluster of customers to be able to pay those bills unless you intend to waive them.
And no i will not go speak to your AI in the chat because it refuses to let us speak to agents about the outage.
DannyS
Moderator
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653 Messages
5 hours ago
With unplanned events, such as this recent storm. We never truly know when the service will be restored in a particular area. There are teams from across our systems working on the outages we currently have. We can inform you that outages are being addressed promptly, and we look forward to having them restored as soon as possible. If we can help you with any specific questions or concerns about your account. Please contact us directly using the options below.
→ Send a message for a quick reply on Facebook at facebook.com/spectrum
→ DM us on X @Ask_Spectrum
→ Chat with us instantly at spectrum.net/Chat
→ If you need more help, contact us at spectrum.net/contact-us
-Dan
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cbryant1161
Visitor
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1 Message
5 hours ago
I agree. you can get NO information or timeline.
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mskiorr
Visitor
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1 Message
2 hours ago
I've talked to 2 different reps on chat and received no information of value as well. This is absolutely unacceptable customer service. It's been days with NO COMMUNICATION about our service outage at all. I already have power back and am still receiving status updates from FPL!!!! Do better Spectrum.
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