Paying More for Slower Service – Ongoing Speed Issues

I’m currently experiencing ongoing internet issues with Cox, and the situation has become increasingly frustrating.

I originally subscribed to a higher-speed plan (up to 1 Gbps) based on the speeds advertised and availability at my address. However, I consistently received much lower speeds than promised.

Because of this, I was forced to downgrade my plan—yet I’m now in a position where I’m paying more for a slower plan than I was for the higher-speed service I was originally guaranteed.

Even after the downgrade, I’m still experiencing inconsistent performance and speeds that don’t align with my current plan.

I’ve already:

Restarted my modem/router multiple times

Tested both Wi-Fi and Ethernet connections

Checked for outages in my area

Verified my equipment setup

This is directly impacting my ability to work and maintain income, as I rely on a stable connection.

At this point, I’m requesting:

A full review of my account and provisioning

Confirmation that my service matches what is advertised for my address

Escalation if necessary to resolve ongoing speed and reliability issues

Consideration for billing adjustments, given that I’ve paid for speeds I did not receive

I would appreciate a prompt and thorough resolution, as this issue has already led to me downgrading my service without improvement.