Visitor
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1 Message
Paying More for Slower Service – Ongoing Speed Issues
I’m currently experiencing ongoing internet issues with Cox, and the situation has become increasingly frustrating.
I originally subscribed to a higher-speed plan (up to 1 Gbps) based on the speeds advertised and availability at my address. However, I consistently received much lower speeds than promised.
Because of this, I was forced to downgrade my plan—yet I’m now in a position where I’m paying more for a slower plan than I was for the higher-speed service I was originally guaranteed.
Even after the downgrade, I’m still experiencing inconsistent performance and speeds that don’t align with my current plan.
I’ve already:
Restarted my modem/router multiple times
Tested both Wi-Fi and Ethernet connections
Checked for outages in my area
Verified my equipment setup
This is directly impacting my ability to work and maintain income, as I rely on a stable connection.
At this point, I’m requesting:
A full review of my account and provisioning
Confirmation that my service matches what is advertised for my address
Escalation if necessary to resolve ongoing speed and reliability issues
Consideration for billing adjustments, given that I’ve paid for speeds I did not receive
I would appreciate a prompt and thorough resolution, as this issue has already led to me downgrading my service without improvement.
StephanieS
Moderator
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688 Posts
3 months ago
nicollecrb Please email us at cox.help@cox.com and include a link to this Forums post.
-Steff
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lenorapoole
New Contributor
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3 Posts
3 months ago
I contacted cox today, my internet keeps connecting / disconnecting. They ran a test and its not my modem so this is on their end. I am waiting to see what happens next after they come out. This issue has been going on since I have had service for year. The sound keeps cutting out and I am getting screen freezes. My internet speed has nothing to do with this... I will follow up.. I am in Escondido
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custr1
Visitor
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1 Message
3 months ago
Living in xxxx been experiencing on and off issues with Internet for a week now. I work from home and I’m getting really sick and tired of it. I even had a tech out last week to swap out my modem. This is absolute BS.
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Never_watched_c
New Contributor
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4 Posts
3 months ago
I've been "Promised Fiber Internet by Cox" since 1994. It's now 2026 and NO FIBER.
They don't maintain their aging and outdated infrastructure. They "replace" something ONLY when it's FUBAR, and that's it. Locations by the ocean are also majorly impacted by salt air. Rusting outdated infrastructure is what you're getting. That's IT.......
And don't start me on their "techs". You know, the guys standing in the road around COX trucks? They get paid OUTRAGEOUS sums of $$$ to "work by standing still". And WE pay for their crappy "upgrades".
The best analogy I can give is that "We pay for $20 dollars of gasoline, yet the pump only dispenses $10 worth of product.
EXACTLY HOW COX WORKS. THEY INSURE PROFIT OVER CUSTOMERS.
CORPORATIONS HAVE TO MAKE THEIR SHAREHOLDERS HAPPY. SCREW THAT ACTUAL CUSTOMERS.
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