parental controls pause internet

@AllisonL​ They are wifi only - no calls / data are connected to them. 

Thank you BarrettFam5,

If you go into the tweens' device settings, are there other local or cellular networks saved and available for these devices to connect to? If so, can you delete or forget those saved networks and keep only your In-Home Cox saved, then check if this solves the issue?
-Dustin

No, there are definitely no other networks. Their devices are old burner phones that my husband and I no longer use. No sim card, no cell connection, no other wifi connections... I did just double check, but for sure the only connection they have access to is our Cox wifi

It's not just the phones, btw. Their chromebooks that I have assigned to them do not "pause" - whether their allotted time is used, or if I go in thru the Cox app and manually hit "pause" - nothing changes and their access continues

I'm truly sorry that you are experiencing this issue with the parental controls feature. Please email us at cox.help@cox.com for additional support.
-Allison