Outages

I moved into my new apartment less than 2 months ago, and in those 2 months, the internet has had outages 4 times. These outages last 3-5 hours. As someone who works from home and attends school online it is unacceptable to pay over $100 a month for service that is so unreliable. Having a monopoly in an area pretty much makes it so that they dont actually have to work hard to provide good service to its customers. I'm sure many in the Norfolk area understand.