Visitor
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3 Messages
Outage
So my internet has been out for almost a day and a half. Rep couldn’t connect to my modem and said maybe my modem is dead. Bought a new modem to find out they updated my area had an outage. Now they say after a day later outage is resolved but still can’t connect to modem. Been out of internet and the next support guy won’t be back till tomorrow. The outage on the app is glitchy keeps saying resolved and then not resolved. Need technical support to come out today and get me back online.
DannyS
Moderator
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639 Messages
1 month ago
Sorry to hear that it appears we may have an intermittent concern in your area. We would be happy to test the connection and look for any area-related work being addressed. Please email cox.help@cox.com for assistance. We would be happy to help.
-Dan
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terrencev24
Visitor
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1 Message
1 month ago
Their service is terrible!!! We have been on a service outage for 24 hours now!
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LeonP
New Contributor
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3 Messages
1 month ago
Would be interested
to know the area. I have been in an outage since Saturday 7/11/26 and they are saying it will take 4 days to fix. Located in Henderson NV near Green Valley and Windmill.
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