Hello. I'm sorry to hear you may be impacted by an outage. For account related information, please email us at cox.help@cox.com or reach out on Facebook or Twitter/X for assistance. Thank you. -Raquel
I have already called and was told that no customer support person can help until the outage is resolved. It would just be nice to receive more frequent updates. Every 30 minutes.
I certainly understand wanting an update. You can always text UPDATE to 269898 to get information as it is available there. We are an escalation team, you can also reach out to us by email so that my team can investigate further. -Raquel
It said 8:55 and still no update. I work from home and been down since 5 AM. Do we get any compensation for this? I have to use my personal time when I am not able to work.
@RaquelD sent a text for an update as you suggested. Received the same response 8:55 am restored time. So again no current updates. Not helpful at all
I’m sick and tired of the constantly poor service I get with the inbreds at Cox..sadly they have a monopoly and thus have little to no incentive to provide their hostage customers with at least decent service
Says outage resolved, not that there ever was a reported issue appearing in the cox app. The app was showing errors and unresponsive all morning also, even while on cellular data. My modem is still not connecting. It’s absurd how much I pay for service for it to be so horrible. It’s impacting my work regularly and never get any sort of compensation for the lost time or impact
@coreyledell yes Cox is incredibly proud of their substandard service..no point in calling them..you’ll end up talking to some guy in India who can barely speak English..monopolies suck sadly
Hi. I am sorry to hear that your service is constantly not what it should be, and I will be glad to check on this for you. To start, please send an email to cox.help@cox.com with your complete address, name and this link to get assistance. Thanks, Lisa Cox Support Forums Moderator.
The latest update says 4.55pm. Please tell us more details about what actually happened. How widespread this outage is? Why is it taking so long to fix? What will Cox offer people who are missing work for this outage. Even in the tech space you have a backup system when production goes down. I tried to call to speak to a human and it just tells me no and hangs up. Why can't I vent to a human. Please give more details on why this is taking all day?
My service is out again. This is the second day in a row that my service is unable to support my job at home, and I still am paying people who tell me there isn’t an issue or aren’t transparent with their outages. Cox app shows “no known issues” and their text update says the issue was resolved.
RaquelD
Moderator
•
273 Messages
10 months ago
Hello. I'm sorry to hear you may be impacted by an outage. For account related information, please email us at cox.help@cox.com or reach out on Facebook or Twitter/X for assistance. Thank you.
-Raquel
5
0
tjjdesign
2 Messages
10 months ago
Says outage resolved, not that there ever was a reported issue appearing in the cox app. The app was showing errors and unresponsive all morning also, even while on cellular data. My modem is still not connecting. It’s absurd how much I pay for service for it to be so horrible. It’s impacting my work regularly and never get any sort of compensation for the lost time or impact
1
marshall_d
2 Messages
10 months ago
Last time th8s kind of delay happened service was out for days.
4
0
marshall_d
2 Messages
10 months ago
This outage impacts my ability to serve patients and support my hospital.
8
0
Tggrtf
Visitor II
•
3 Messages
10 months ago
I need an update on the outage. I work from home and this is unacceptable. It’s been down all day and keeps getting pushed back later and later.
I need compensation for the time I am not able to work as my job doesn’t pay me when I don’t have internet to work.
i tried calling and using online chat from my phone and I keep getting told the phone agents can’t help and then hung up on or the chat ended.
Absolutely HORRIBLE SERVICE!!
2
Darkatt
Honored Contributor
•
2K Messages
10 months ago
These forums are for Cox customer's to assist one another. You will need to contact someone at Cox for assistance with an outage.
0
0
tjjdesign
2 Messages
10 months ago
My service is out again. This is the second day in a row that my service is unable to support my job at home, and I still am paying people who tell me there isn’t an issue or aren’t transparent with their outages. Cox app shows “no known issues” and their text update says the issue was resolved.
1
0