2 Messages
Outage since last night
Horrible costumer service! No one knows anything!!!! You would think technical support would know something…think again. And don’t bother signing up for text updates, because they never update you. Cox in case you weren’t aware…most people work from home and need access to their internet during the week. Paying damn near a car note for service that is horrible. As soon as another service provider covers this area I am switching! Never wanted this BS service in the first place!!!
NicholeC
Moderator
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842 Messages
9 days ago
I'm sorry to hear you've been without service. I understand how impactful that is when you rely on it for work. So we can review further and assist with your concerns, please email us for support at cox.help@cox.com
Thank you.
-Nichole
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Darkatt
Honored Contributor
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1.9K Messages
6 days ago
the reason is, the first level of support is really "Customer Service". They no longer have any technical training, and most don't even know what the difference between a 172, a 192, and a 169 APIPA address is. Once you get escalated to CAG, you are in better hands.
(edited)
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billr814
1 Message
5 days ago
what other service everywhere you move usually have only 1 choice ...City or county gets kickback
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