Outage- need communication

I know Cox is working hard to restore service after the microburst earlier this week, and we truly appreciate the crews out there dealing with the damage. That said, it’s been almost four days now with no real updates apart from the same automated message saying they’re aware of the outage and working to resolve it.

I and the majority of your customers completely understand these things take time, but communication piece is really important. If repairs are going to take several more days or even weeks, please just be upfront so we can plan and make accommodations. Some of us are frustrated not because there’s an outage, but because there’s no clear information.

A little honesty and transparency would go a long way right now as most of us are patient, we just want to know what’s going on.

Again, thank you to the crews out there working hard, but please, Cox, keep your customers in the loop.