Visitor
•
1 Message
Outage everyday?!
Cox you've lost another customer. I'm done. And from reading the forums, I'm not the only one every day. Every. Day. We experience an outage around the same time. Try to get a hold of somebody in customer service or support good luck all automated and when you do get hold of somebody they can't understand you and you can't understand them useless absolutely useless.
RaquelD
Moderator
•
273 Messages
18 days ago
Hello. Thank you for your feedback. This is certainly not how we want you to feel. I'm very sorry this has been your experience. We are available to assist with your service concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so that we can assist? You can also reach us on Twitter/X at @CoxHelp or visit us on Facebook. Thank you.
-Raquel
0
0
juliekane5
Visitor
•
1 Message
16 days ago
Same issue here between 3 and 4 PM daily outage I reboot router and returns until next day.
1
0
tech_man
New Contributor III
•
68 Messages
16 days ago
i’m beginning to think they should hire a outside company to look to see what the problem is
0
0