jbaker23287

Visitor

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2 Messages

Friday, August 7th, 2026

Out AGAIN

I had 7 outage days last month and am now experiencing another one today 8/7.  This is getting to be ridiculous.  COX should automatically credit us for outages.  We shouldn’t have to go through chat and jump trough hoops to get a bill credit. 

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14 days ago

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Shariel

Moderator

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308 Messages

15 days ago

Hi jbaker23287. I am sorry you're having issues with outages in your area. You can email us at Cox.Help@Cox.Com with your full name and address for assistance. 
-Shariel

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jbaker23287

Visitor

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2 Messages

Hello.   I am supposed to be receiving a credit per  chat today 

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15 days ago

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Shariel

Moderator

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308 Messages

That attachment is not showing, but I am glad you were able to get help. 
-Shariel

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15 days ago

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casa0603

Visitor

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1 Message

14 days ago

It is ridiculous with the service they provide. Their quality has dropped so much recently.

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GregP1

Moderator

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381 Messages

Hi Casa0603,

 

We want to help get any issue you are having with our service fixed. Please email us at cox.help@cox.com so we can help.


-Greg

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14 days ago

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