Visitor
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2 Messages
Not happy
I am a long time customer and am not happy. My internet has been down for 2 going into 3 days now and can't seem to get any info on when they will fix the service. Usually Cox has been great and have gotten the internet running within a couple of hours. But this time it's taken an agonizing long time with no explanation on what happened or when it will be fixed. Seriously, are they rebuilding the internet structure? I would love an answer but I don't think I will get one from them ...I guess with the lack of disclosure. Might be a good time to look into Verizon even though I don't want too. Really sad this time
RaquelD
Moderator
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240 Messages
9 days ago
Hello, I am terribly sorry to hear about the internet trouble you've been experiencing. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.
-Raquel
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rjones15
Visitor
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1 Message
2 days ago
Same issue here in Fairfax County. Customer Service is absolutely non-existent. Total outage continues since Thursday, February 26th. No repair status, no service restoration date, nothing.
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