Visitor
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1 Message
No service - Internet and TV since June 12
Hello,
We have had no service since about 8 PM on Friday June 12. It is now over 12 hours and it is still not resolved. The status page is not helpful as it keeps increasing the estimated resolution time every 4 hours. It has never taken this long before. Can we please have this resolved or provide more useful information.
HeatherS
Moderator
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191 Messages
2 months ago
Hello, I understand the inconvenience and frustration that comes along with any service interruption. The estimated repair time we provide is just that, an estimate. Due to the complexity of some repairs, that estimate can change. We truly want all services restored as quickly as possible. As updates become available, we'll list them on the site and our Cox App. www.cox.com/residential/su... You can also sign up for text alerts to allow you to stay up to date with outages. For account-specific support you are welcome to email us at cox.help@cox.com. Thank you.
-Heather
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Kxl1119
New Contributor
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5 Messages
2 months ago
Make sure you don’t have any new neighbors that moved in because cox will “accidentally” pull your feed to make room on a smaller hub for a new customer.
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