No internet or cable tv

@Allan​  you did not understand his post.

service was restored and working fine for several days after hurricane.

then today internet service quit working.

we want to know what is going on and when we will have it back.

several of us need it for work.

Intermittent and/or loss of service can happen while our techs are in the field working. 
-Allan

It may be orher reasons for the outage but aside from 2 vague EMails no status reports. I shned up for message reports and have. of

gotten amy 

Very poor eporting of progress which has me looking fir alternate providers 

I'm so sorry you feel that way. We'd hate to see you go. I know how frustrating it is to wait for services to be restored after a storm, and not having an estimated repair time makes waiting even more difficult. In some instances, a segment of a node may be taken offline to facilitate the repair of another area. This is why the outage will be an estimate and may change. I hope this helps explain. 

There is still an outage posted here with no estimated time of repair. I wish I had better news for you. We work very diligently in outage situations to limit the amount of downtime our customers experience. I'm unable to correct this here, but please know we're working hard to restore your services. Thank you so much for your patience. Are there any other concerns I can address? -Chris

I live on 18th Ave. in Pensacola Florida in the East Hill neighborhood. Are you telling me that we can expect service for TV and Internet to be restored by the end of day today?