Hi there. I am sorry for the service issues you had experienced. We can certainly apply adjustments to accounts that are in declared outages. We do need to pull up the account and authenticate. However, we will need to do so on a different channel. Can you send us a private/direct message on our Facebook or X page with your full name and complete address, and we can go from there.
-Shaun
Shaun_A
Moderator
•
157 Messages
21 hours ago
Hi there. I am sorry for the service issues you had experienced. We can certainly apply adjustments to accounts that are in declared outages. We do need to pull up the account and authenticate. However, we will need to do so on a different channel. Can you send us a private/direct message on our Facebook or X page with your full name and complete address, and we can go from there.
-Shaun
0
0