Internet
Phone
TV
Cox Mobile
Apps
Archives
Sign in
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Visitor
•
1 Message
Wednesday, May 6th, 2026
Received my new router and removed old router. Cannot connect this to WiFi. Please help
Like
Comment
Follow
Responses
Moderator
688 Messages
2 months ago
brnangel65, sorry to hear you're having trouble. Please email us at cox.help@cox.com and include your full name, address and a link to this Forums post. -Steff
Honored Contributor
2K Messages
Is it just a router, or is it a modem router combo?
If it's a combo unit, you may need to call into Cox, and have them provision the new unit before it can get online.
View More
StephanieS
Moderator
•
688 Messages
2 months ago
brnangel65, sorry to hear you're having trouble. Please email us at cox.help@cox.com and include your full name, address and a link to this Forums post.
-Steff
0
0
Darkatt
Honored Contributor
•
2K Messages
2 months ago
Is it just a router, or is it a modem router combo?
If it's a combo unit, you may need to call into Cox, and have them provision the new unit before it can get online.
0
0