jlregi85

Visitor

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4 Messages

Wednesday, February 25th, 2026

New Construction - move existing Cox pedestal

I am an existing customer who is building a home.  Cox's utility pedestal is located where my driveway will be and I need to have it moved.  The construction address is:  4732 Afton Lane  Roanoke, VA  xxxx

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18 hours ago

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DustinP

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1.1K Messages

13 days ago

Hello,

I understand the pedestal is needing to be moved. We can forward this request for a pedestal relocate on your behalf. When you have a moment could you please email us at Cox.Help@cox.com with your name, the complete address, and a phone number you or the point of contact can be reached by our field team? In your email, could you also include the URL to this forum comment? Thank you.
-Dustin

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jlregi85

Visitor

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4 Messages

Ok, thank you.  I have sent the email with the requested information. 

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13 days ago

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DustinP

Moderator

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1.1K Messages

Excellent! We appreciate that, thank you. 
-Dustin

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13 days ago

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jlregi85

Visitor

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4 Messages

Following up on my request.  I have not been contacted as of today.

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24 hours ago

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DustinP

Moderator

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1.1K Messages

Hello jlregi85,
I'm truly sorry to hear that you haven't been contacted. If you've emailed us at Cox.Help@cox.com with your information for support, then our support teams there may be able to pull that up and investigate further. Or are you saying that you haven't received a reply to your email? As far as I know we haven't been experiencing an issue receiving emails recently. If you aren't seeing a reply, perhaps check your spam folder, or send your information once again. 
-Dustin

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23 hours ago

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jlregi85

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4 Messages

Someone did call me to verify my email and said I would be contacted by a field service provider which has not happened.  

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18 hours ago

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