Visitor
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41 Messages
New bill did not generate
hello. i always get my bill on the 4th, but did not get one. Nothing is showing online, or in APP. not only did the bill not generate I am still at a 0 balanced owe. I would think even if the bill didnt generate my account would still show a balance due for the coming month. is there an issue with generating new bills?
DannyS
Moderator
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615 Messages
10 days ago
When a zero balance is owed. A monthly statement is not printed or sent to avoid confusion. They will resume again when a balance is owed. If we can help with any account specific questions. Please send us an email at cox.help@cox.com for assistance anytime.
-Dan
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seaww82
Visitor
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41 Messages
10 days ago
since cox bills for the month a head, i owe for the coming month, but done show a balance due at this time. even when i had a zero balance, i still was provided something for my records
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seaww82
Visitor
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41 Messages
10 days ago
got replies on my emails and a call form Escalations Team, its a wait and see issue. great. thanks
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