Visitor
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1 Message
My internet over the last weekKeeps disconnecting and the app tells me there’s nothing wrong. I’m constantly having to reset my modem
Something has changed in the last week or week and a half and all of a sudden I’m having to reset my modem constantly. The app tells me the network is good and strong yet all my TVs keep disconnecting. How do you actually get a hold of a customer service representative. I’m not even seeing the option on the app
JulianN
Moderator
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411 Messages
7 hours ago
Hello, I'm sorry to hear about the connection issues. I understand that can be frustrating, and disruptive to your home. Our teams are available to assist 24/7 via chat, phone, email, or social media. You can contact on cox.com, the Cox app, call center at 1(800) 234-3993, or email us at Cox.Help@cox.com. If you prefer to email, please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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