Hi and welcome to the Cox Community Forums! I'm sorry to hear your modem isn't working after moving it to a new location in your house. It sounds like there may not be signal at this outlet. It could either be that your home has a single active outlet, or the outlet or cabling may be damaged. I would recommend moving the modem back to the working outlet for the time being, and an appointment can be set up to move the modem if you need it to be somewhere else. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
ColleenD
Moderator
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1.8K Messages
9 hours ago
@erinhurley1016
Hi and welcome to the Cox Community Forums! I'm sorry to hear your modem isn't working after moving it to a new location in your house. It sounds like there may not be signal at this outlet. It could either be that your home has a single active outlet, or the outlet or cabling may be damaged. I would recommend moving the modem back to the working outlet for the time being, and an appointment can be set up to move the modem if you need it to be somewhere else. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Twitter/X @CoxHelp, or visit us on Facebook.
-Colleen
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